CD Library - FAQ page BesTradeUSA Inc.

CD Library is an automatic storage/retrieve system which holds 150 CDs. You can find a CD in seconds and you don't even have to remember where your CDs are. When you are selecting a CD, the CD Library will spin to that specific number and the CD Library will pull out the CD. CD Library is a totally new concept to manage your CDs.

A2. Why I need a CD Library?

CD Library is a brand new idea to store and manage your CDs. The CD Library can not only store software CDs, but also music CDs, game CDs and DVDs and any other kinds of media CDs. You can put them all together without having to categorize them. The bundle software will manage and search for you and retrieve the CD that you’re looking for in mere seconds. This method of organization will not only save space but now you no longer need to worry about losing a CD because it’s all in one convenient place.

A3. Does CD Library have a CD reader inside?

No, CD Library doesn't have a CD reader inside. CD Library is a automatic storage/retrieve system which provides a small space (round box) to store up to 150 CDs. Saving CDs in CD Library can prevent harm from dust and scratches.

A4. If I have 250 CDs, a CD Library can only hold 150 CDs. What should I do?

You need 2 CD Libraries to set up your CD storage/retrieve system. The CD library system can be daisy-chained together. Put the other 100 CDs into the 2nd CD Library. The first CD Library will be ID1, and the second one will be ID2. The CD Library database can automatically detect these 2 units and manage all these 250 CDs within one system instead of separately which prevents complications and confusion. The CD Library can be stackable; thus, you only need very tiny space to build your CD storage/retrieve system.

A5. Do I need a computer to control CD Library?

No, CD Library can be operated manually. Just push and turn the knob on the CD Library and users can see the number changes on the LCD display. The CD Library package contains a book called Management Form. People can use this form to manually write down CD information and set up their own storage system.

A6. What are the system requirements for a PC controlled CD Library?

CD Library can not only be operated manually, but it can work with a PC as well. The minimum requirements for a PC are Pentium 166 MHz, with USB ports, 20 MB hard drive space, Windows 98SE/ME/2000/XP or above operation system. Then, users can store and manage their CD media collection by few mouse clicks!

A7. How many CDs can one PC computer manage?

CD Library works with computers by a USB port. One computer can control up to 127 CD Library units. That means you can use CD Library as a complete CD/DVD management system to control 19050 CDs total.

A8. I am a Macintosh user. Can I use CD Library in Mac system?

Yes, the newly released CD Library version 3.0 software now supports Apple Macintosh OS X. From now on you can use your favorite Mac computer to manage your CD Media collections.

A9. I am a non-English user. Are there other languages provided on the software?

Yes, our CD Library software supports 8 languages: English, Traditional Chinese, Simplified Chinese, Japanese, Korean, Italian, German, and French. Since we have set English as our default language, users can change to other languages during the software installation.

B. After Sale Questions

B1. What is the first thing I need to do after I get the CD Library from the retailer?

You need to check that the package has all necessary components: top cover, base (includes a carrousel tray), a door piece, a CD driver/software, lock keys, an AC adapter and the user manual. If you are missing any piece, please contact us.

B2. I have encountered a problem while installing CD Library. What should I do?

Please check the CD enclosed with the package. There is an introduction movie within the CD, which tells you how to install and operate your CD Library. Put the CD into your CD-ROM drive and find a folder called "MOVIE". There is only one file in that folder called "movie.mpg" a mpeg media file. Just double click it. and a short movie will be played on your PC explaining everything. If you have a problem finding this file, please visit our web site to get detailed information.

B3. I have connected CD Library to my PC. Why can’t my computer detect the CD Library?

Please make sure the power adapter is connected to the CD Library. Second, you need to make sure the driver is well installed. You can do so by going to the system manager under control panel to see if there is yellow tag device. If so, re-install the software again. Make sure your CD library is directly connected to your PC. Most USB hubs may not have enough electric power to drive your CD library.

B4. How can I input the content of a CD into the CD library software?

Just follow the movie and software instructions. You click the add new CD in menu. After inputting the CD title in title field, insert your CD to the CD ROM drive and then your computer will automatically read the file information in the CD and insert records in the database software. Once the data is inputted into the database, you can retrieve your CD in seconds by typing a keyword or file name.

B5. How many ways can I search a specific CD?

There are 5 ways you can search a CD by using CD Library. You can search by the title name, category, content, remark, and pictures. Just click the search tab and from there you can select a way to search your CDs.

B6. After I use the CD, I can't remember which slot it’s supposed to go in. What can I do?

Just go to the search tab on the running software window and input the keyword or file name to search again. The CD Library will present the correct slot and then you can put your CD back into the system.

B7. If I put my CD in the wrong slot, will CD Library know?

No, CD Library can't recognize each CD in the unit, since CD Library doesn't have a CD reader in it. However, the user should use CD library with good manner. Put CD right back after use.

B8. CD Library software can control multiple machine units, how can I do it?

Each CD Library machine has a unique ID number inside the control chip. The software will start once the number has been found. There is a file called "dbid.txt", which can be found in "C:\Program Files\CD Library" You will see the first line represents the first CD Library machine, second line represents the second CD Library machine. In the software, you need to build a CD Library database and name them ID1 and ID2. When you click ID1, Slot 1 to 150, you are controlling the first CD Library machine. So if you click ID2, slot 1 to slot 150, then you are controlling the second CD Library machine.

B9. Can the CD Library software be used via local area network operation?

Sorry, the CD Library software only can be controlled by one PC. It is not a network software.

B10. If I buy a new computer, how can I transfer the existing CD Library data to the new computer?

You need to install the CD Library software on the new computer first. Then copy the entire CD Library fold on /Program files from old computer and paste it onto the new computer using the same folder. Be sure the CD Library software on the new computer is the same version as the one on the old computer.

B11. If the LCD on the CD Library displays "SOS", what should I do?

This problem is most likely caused by a wrong operation. Every time you retrieve a CD, please remember to push the knob again and make sure the stretch/pull arm is down. Otherwise the carrousel on the CD library can not turn around. The most common error is when the stretch/pull arm is at the up position and the CD Library power is suddenly turned off. Resolving this problem is quite simple. Just follow the steps provided on troubleshooting pages.

B12. I have an error message or malfunction when I use CD Library. What should I do?

BesTradeUSA provides strong service support to help users to solve any product problem. If users have any questions in operating CD Library, please contact us by email with your problem and send it to: Support@BesTradeUSA.com or call us at (630) 226-9987. Our technical support personnel will try to reply at the earliest time possible. In order to provide the best service to our customers, please fax your purchase invoice or receipt to our toll free number (630)226-9989 when you need our help. Thank you!